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Helping Fortune 500 Technology company achieve 40% cost savings through Right Shoring™ maintenance of Siebel Sales, Call Center and Marketing
The client wanted to outsource Maintenance and Production support of its 4000 user global Siebel 7.7 SFA/Call Center and Siebel Marketing 7.5.3 applications to achieve cost savings. The Lima team was required to transition both of these applications offshore on an aggressive schedule with complete responsibility for Cost and Quality. Our team successfully carried out the transition amidst a challenging environment comprising missing documentation, hostile SMEs and resistance to outsourcing. We helped the client achieve an 80% offshore leverage and 40% cost savings by transitioning the applications to a 16 member team in the onsite-offshore model. The initiative received among the highest ratings by the client among all applications outsourced.
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Marketing transformation for a leading Networking giant
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The client, a leading networking giant, wanted to implement Siebel Marketing to replace multiple legacy applications it had the world over for managing its Seminars and Events inorder to centralize administration and achieve cost savings. The project encompassed global deployment of Siebel Marketing eEvents 7.5.2 in 23 countries and 10 languages (English and Western European), Integration with 30 odd upstream and downstream systems and Generation of 30 odd Reports using Siebel Analytics. The Lima team worked integrally to achieve successful delivery in this multi theater, multi vendor, multilingual and multi shore implementation.
Equipment Finance company reduces receivables aging by 50% by automating receivables follow up in Siebel Sales
The client, a leading player in the commercial equipment finance space, needed to continuously monitor delinquent accounts. This process was being handled manually using excel sheets resulting in delays, inefficiencies and lost payments. Our team helped the client automate the monitoring and allocation of delinquent accounts by extending their existing VB. Net application and integrating it with Siebel Sales. The VB.Net application was used as the front end and Siebel was used as a data store. This is expected to achieve the client an annual cost savings of $0.5 Mn.
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